Return & Refund Policy

At Eco Garden Mart, we are committed to providing you with products that help make gardening more fun, effortless and fruitful. We do this through the unique and helpful tools that we offer. Our products are designed to help you get the most out of your gardening experience. Whether you're a beginner or an experienced gardener, we can provide you with the necessary items to make your time in the garden enjoyable.

 

Returns, refunds and exchanges policies and common questions:

 

WHERE CAN WE REACH YOU?

Our CS team is always available and will respond within 24 hours.

Reach them at:

To expedite the process through email, please state your order number clearly, your issue/concern, and your email (and first and last name) when you made the purchase. We will get back to you within 24 hours.

 

AM I ELIGIBLE TO RETURN THE PRODUCTS?

We are confident that our products work, and we encourage you to try them first for 14 days minimum. If you are still unhappy and wish to return the items, you may do so after 14 days, within the 30 days period covered by our money-back guarantee.

 

To expedite the process, please make sure to follow this format when emailing our Customer Support team:

Subject line: Return/refund request

  • Order No.:
  • Full name:
  • Contact email address:
  • Item(s) you want to return:
  • Once your request is approved, you will get a confirmation email with shipping guidelines.

 

WHAT ITEMS ARE NON-REFUNDABLE?

  • Shipping Fees (if applicable)
  • Expedited Processing Fees
  • Consumable items - Fertilizers, Seeds, Plant Care solutions, compost etc.

 

I RECEIVED A DAMAGED ITEM. WHAT SHALL I DO?

If the purchased product is damaged, email us within 7 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement. To expedite the process, please make sure to follow this format when emailing our Customer Support team:

 

Subject line: Damaged or Defective product

  • Order No.:
  • Full name:
  • Description and photo or preferably a video of the defective product
  • Contact email address:

 

MY PRODUCT WAS LOST IN TRANSIT OR WAS STOLEN.

We advise you to reach out to your post, local carrier and state what has happened.

We will also contact our shipping couriers to investigate the matter further. If your order is deemed lost in transit, our CS team will immediately initiate a replacement for you.

If your order is marked 'Delivered' by any of our shipping couriers, we cannot guarantee a full refund or replacement for lost or stolen items.

To expedite the process, please make sure to use this format when emailing our customer support team:

Subject line: Stolen, lost in transit order

  • Order No.:
  • Full name:
  • Contact email address:

 

DO I HAVE TO PAY CUSTOMS FEES?

Every country has their own rules and regulations when it comes to customs fees. Therefore, is it the responsibility of the buyer to be aware of the applicable customs fees. We recommend checking with your country's customs office to determine what these additional costs will be prior to purchasing from our store.

 

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email received after placing the return request. *Note: Customers are responsible for shipping their returns back. We do not provide return labels. Please also do not return the product without prior consultation with our team. Our return address is based in US.

 

WHAT ARE MY REFUND OPTIONS?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to the store credit (if applicable)

 

HOW SOON WILL I GET MY REFUND?

As soon as you return the product and was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good working condition, and all the manuals and other accessories are included therein.

We will refund the full product price less the value of any discount and shipping charges.

 

LATE OR MISSING REFUNDS

If you have not yet received a refund, please follow these steps to resolve the issue:

1. Double-check your bank account to ensure that the refund has not been credited yet.

2. Contact your credit card company as it may take some time for the refund to be officially posted.

3. Reach out to your bank, as there is usually a processing period before the refund is posted.

If you have completed these steps and still haven't received your refund, please feel free to contact us at support@ecogardenmart.com.

 

WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.

Thank you for choosing EcoGardenMart. We appreciate your business and look forward to helping you create a beautiful garden with the latest tools.

 

Have questions?

Don’t hesitate to email us at support@ecogardenmart.com. We are here to help :-).

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