Shipping Information

 

Your Shipping Guide

A Quick Word from Our Team

Taking extra precautions to make sure that your order is shipping and monitored through proper channels, things like disruptions, limited air cargo capacity, flight reductions, and parcels being delayed... we know one thing for sure: That the team at our warehouse are are working their hardest to ship your parcel as soon as possible.

With all our products, you can take advantage of FREE worldwide shipping for orders over $15 USD, as well as other delivery options mentioned below:

 

Shipping Methods:

Standard Shipping

• Sent out on Mondays to Saturdays business hours, excluding US National holidays.
• Orders are typically shipped after 2-3 business days after being placed.
• Tracking number issued upon shipment.

 

Express Shipping

• Sent out on Mondays to Saturdays business hours, excluding US National holidays.
• Orders typically ship 1-2 business days after being placed.
• Tracking number issued upon shipment.
• Includes 12-month warranty on all products.
• Includes insurance for orders that are lost or stolen during the delivery process.

 

(Guide) Getting Your Package Delivered Step-by-Step!

 

Handling:

Once an order is placed, it will generally take 2-4 business days to have it processed. Since we offer worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 9 business days (excluding Sundays and statutory holidays).

Shipping method	Processing time	Shipping time	Estimated delivery time (Processing time+Shipping time)
Standard Shipping	1-2 Business days	8-12 business days	10-14 Business days
Express Shipping	1-2 Business days	5-7 business days	6-10 Business days

 

NOTE: Depending on the delivery address, you may need to pay additional duties and taxes before your order can be released from customs.

Shipping Times

Please note that while our products ship from our warehouses in Asia, therefore delivery time is based largely on local postal services once they arrive at their destination country.

Location	Shipping Times	Estimated delivery time (Processing+Shipping time)
United States	8 - 12 business days	10-14 Business days
United Kingdom	4 - 10 business days	11-14 Business days
Europe	7 - 10 business days	9-14 Business days
Canada	7 - 14 business days	18-24 Business days
Australia	7 - 10 business days	11-14 Business days
New Zealand	7 - 14 business days	18-24 Business days

 

Where can I find my tracking number?

An email notification will be sent to you with a tracking number when your items are shipped. In addition, you'll receive email updates when your package moves across regions.

We will be happy to assist you if you haven't received one or your tracking number doesn't work.

 

Are there customs charges?

International orders may incur additional tax or customs charges when they arrive at your location. This is virtually not something our customers encounter, however in the event that it happens, it is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an order.

 

How can I track the status of my order?

After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email.

With the tracking number you can track your order on the tracking page we will give to you.

 

Can I change the shipping address for my order?

We understand how important it is for your parcels to reach the right destination, which is why we encourage our customers to double-check their address before placing an order. If an incorrect address has been entered and the parcel needs to be delivered again, there will be a $10 USD fee associated with this delivery that the customer will need to pay. Unfortunately, we cannot accept any responsibility for any losses incurred due to an incorrect address entry.

If you believe you have made a mistake when entering your address details, please contact us immediately so that we can assist you further. With careful attention and timely communication, you can ensure that your order reaches its intended location without any unnecessary delays or additional costs.

 

Having trouble viewing tracking updates?

As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.

If your order is taking an extremely long time to reach you, please contact us at support@ecogardenmart.com and our team will work towards the best solution for you based on your latest tracking information.

We appreciate your patience and understanding as we work through this together.

 

I think my package might be stolen/lost in transit, what do I do?

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, or mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered. We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim at your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us.

E-mail us at support@ecogardenmart.com with the reply of your local courier so that we can assist you further.